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Last Updated on May 24, 2023
1. Introduction
At Outlet Store ZM, we are committed to providing our customers with high-quality products and ensuring their satisfaction. This extended Warranty Terms document provides detailed information regarding the warranty coverage offered for products purchased from our online store. By making a purchase on our website, you agree to adhere to the terms and conditions stated in this warranty policy.
2. Warranty Coverage
2.1. Duration
We offer variable warranty periods ranging from 30 Days to 24 months for select products, starting from the date of purchase. The duration of the warranty coverage may vary depending on the product category, product type and/or the brand. Please refer to the specific product page or packaging for accurate warranty information.
2.2. Coverage
Our warranty covers defects in materials and workmanship under normal use during the warranty period. This means that if the product exhibits any manufacturing or material defects that affect its performance, we will repair, replace, or refund the product at our discretion. The coverage extends to parts, components, and labor necessary for the repair or replacement of the product.
3. Warranty Claims
3.1. Initiation
To initiate a warranty claim, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to inform us about your warranty claim. Provide essential details such as the order number, purchase date, and a clear description of the issue you are experiencing with the product.
- Our customer support team will guide you through the claim process and may request additional information or evidence, such as photographs, videos, or written descriptions, to assess the issue accurately.
3.2. Evaluation and Resolution
Once your warranty claim is received, we will proceed as follows:
- We may request that you return the product to us for evaluation or provide proof of the defect, depending on the nature of the issue.
- Upon receipt of the product, we will conduct a thorough assessment to determine if the warranty claim is valid.
- If the claim is approved, we will provide one of the following options based on availability and feasibility:
- Repair: We will repair the product to restore it to proper working condition.
- Replacement: We will replace the product with an identical or similar model, depending on availability.
- Refund: If repair or replacement is not feasible, we will provide a refund for the purchase price of the product.
3.3. Evaluation and Resolution
In cases where the product needs to be returned to us for evaluation or repair, we will provide instructions on how to proceed. Depending on the circumstances, return shipping costs may be covered by either Outlet Store ZM or the customer. We will inform you of the applicable return shipping arrangements and any associated costs.
4. Warranty Exclusions
Please note the following exclusions to our warranty coverage:
- Normal Wear and Tear: The warranty does not cover damages resulting from normal wear and tear, including but not limited to scratches, dents, fading, or natural aging of materials. It applies only to defects in materials and workmanship.
- Misuse or Abuse: The warranty does not cover damages caused by misuse, negligence, accidents, improper installation, unauthorized repairs or modifications, or failure to follow the manufacturer's instructions.
- Third-Party Products: Some products sold on our website may include components or accessories not supplied or manufactured by Outlet Store ZM. In such cases, the warranty provided by the original supplier or manufacturer will apply, and we will assist you in contacting the supplier or manufacturer for warranty claims.
- Consumable Items: Consumable items, such as batteries, ink cartridges, or bulbs etc, are subject to their own specific warranty terms and are not covered under our warranty.
5. Manufacturer's Warranty
Many products sold on our website come with a manufacturer's warranty that extends beyond our own warranty coverage. In such cases, we will provide you with the necessary information and documentation to claim the manufacturer's warranty directly.
5.1. Collaboration with Manufacturers
When a product is covered by a manufacturer's warranty, we will provide you with the necessary information and documentation to claim the warranty directly from the manufacturer. We will work closely with you to ensure a smooth and efficient resolution to your warranty claim.
5.2. Manufacturer's Warranty Terms
Please note that the terms and conditions of the manufacturer's warranty may differ from our own. It is important to review and comply with the specific requirements outlined by the manufacturer. Any claims or disputes related to the manufacturer's warranty should be directed to the manufacturer or their authorized service centers.
6. Limitation of Liability
Our liability under this warranty is limited to the repair, replacement, or refund of the product, as determined by us. We are not liable for any indirect, incidental, or consequential damages arising from the use of the product or any issues related to the warranty.
7. Transferability
Our warranty coverage is generally non-transferable and applies only to the original purchaser of the product. It cannot be transferred or extended to any subsequent owners or users.
8. Amendment and Updates
We reserve the right to modify or update this warranty policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
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