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Last Updated on May 16, 2023
1. Introduction
At Outlet Store ZM, we value our customers' satisfaction and strive to provide exceptional service. We understand that there may be instances where you may have a complaint or concern regarding your shopping experience. This Complaint Policy outlines the guidelines and procedures for addressing and resolving complaints. By shopping on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Lodging a Complaint
If you have a complaint or concern, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us about your complaint. Provide details about the issue, including relevant order information, the nature of the complaint, and any supporting evidence or documentation.
- Our customer support team will review your complaint and aim to provide a response within 24 - 48 business hours.
- If additional information or clarification is required, we may reach out to you for further details.
- We will thoroughly investigate your complaint and work towards finding a satisfactory resolution.
3. Resolution Process
Once your complaint is received, we will undertake the following steps to resolve the issue:
- Acknowledgment: We will acknowledge receipt of your complaint promptly and provide you with a reference number for future reference.
- Investigation: Our team will investigate the complaint thoroughly, considering all relevant information and any supporting evidence provided.
- Communication: We will maintain regular communication with you throughout the investigation process to keep you updated on the progress of your complaint.
- Resolution: We will strive to reach a fair and reasonable resolution to address your complaint. This may involve offering an explanation, providing a refund or replacement, or taking appropriate corrective action.
4. Escalation
If you are not satisfied with the initial resolution proposed, you may request to escalate your complaint. In such cases, please inform our customer support team, and your complaint will be escalated to a higher level of management or a designated complaints officer. They will conduct a further review of your complaint and propose a resolution within a reasonable timeframe.
5. Feedback and Improvement
We value your feedback and see it as an opportunity to continuously improve our services. After the complaint has been resolved, we may request your feedback on the handling of your complaint to help us enhance our processes and address any areas of concern.
6. Amendment and Updates
We reserve the right to modify or update this complaint policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Thank you for your feedback and for choosing Outlet Store ZM!
Featured Offers
APC Smart-UPS On-Line, 8kVA/8kW, Rack/Tower, 230V, 2x IEC C13+1x IEC C19+Hard wire 3-wire (H+N+E) outlets, Network Card
Original price was: K132,599.99.K115,999.99Current price is: K115,999.99.
SKU:
SRTG8KXLI
| Dimensions | 68 × 44 × 21.7 cm |
|---|---|
| Condition | |
| Color |
Black |
| UPS Type |
Line Interactive |
| Power |
8,000 Watts |
| Rated Power |
8,000 VA |
| Battery Life Exp. Battery Life Expectancy |
3-5 Years |
| Battery Type |
Lead-Acid Battery |
| Battery Recharge Time |
4 Hours |
| Voltage |
230 Volts |
| Output Voltage |
230 Volts |
| Input Connection Type |
x1 Hard Wire 3-Wire (1P + N + E) |
| Output Connection Type |
x1 IEC 60320 C19 ,x2 IEC 60320 C13 |
| Wave Type |
Sine Wave |
| Connectivity |
Ethernet ,USB |
| Warranty |
12 Months Warranty |
HP Color LaserJet Pro MFP 4303dw Printer (5HH65A) – Print, Copy, Scan
Original price was: K16,899.99.K16,299.99Current price is: K16,299.99.
SKU:
5HH65A#B19
| Dimensions | 43.5 × 42.1 × 38.4 cm |
|---|---|
| Color |
Blue |
| Condition | |
| Functions |
Copy ,Scan |
| Print Technology |
Laser |
| Color Output |
Black ,Color |
| Print Speed |
Up to 33 ppm |
| Paper Size |
A4 ,A5 ,A6 ,B5 (JIS) ,Oficio 216 x 340 |
| Display Type |
WLED |
| CPU Frequency |
1200 MHz |
| RAM Random Access Memory |
512MB DRAM ,512MB NAND Flash |
| Compatibility |
Android ,iOS ,Linux ,Chrome OS ,Citrix ,macOS 10.15 Catalina ,macOS 11 Big Sur ,macOS 12 Monterey ,macOS 13 Ventura ,Windows 10 ,Windows 11 |
| Connectivity |
Ethernet ,USB |
| Warranty |
6 Months Warranty |
| No. Of Print Cartridges |
x1 Black ,x1 Cyan ,x1 Magenta ,x1 Yellow |
| Media Types |
Bond ,Colored ,Envelope ,Glossy Paper ,Label ,Plain Paper ,Postcard ,Pre-printed |
| Duty Cycle |
Up to 50,000 Pages |
| Voltage |
220 to 240 Volts |
| Scanner Type |
ADF ,Flatbed |
| Copy Speed |
Up to 33 cpm |
| Scan Resolution |
Up to 1200 x 1200 dpi |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
4.3" |
APC Smart-UPS RT 5kVA 230V, Rack/Wall Mount, 2x IEC 60320 C13 + 1x IEC 60320 C19 outlets
Original price was: K93,199.99.K81,499.99Current price is: K81,499.99.
SKU:
SRTG5KXLI
| Dimensions | 54.4 × 19.7 × 43.5 cm |
|---|---|
| Condition | |
| Color |
Black |
| UPS Type |
Line Interactive |
| Power |
5,000 Watts |
| Rated Power |
5,000 VA |
| Battery Life Exp. Battery Life Expectancy |
3-5 Years |
| Battery Type |
Lead-Acid Battery |
| Battery Recharge Time |
4 Hours |
| Voltage |
230 Volts |
| Output Voltage |
230 Volts |
| Input Connection Type |
x1 Hard Wire 3-Wire (1P + N + E) |
| Output Connection Type |
x1 IEC 60320 C19 ,x2 IEC 60320 C13 |
| Wave Type |
Sine Wave |
| Connectivity |
Ethernet ,USB |
| Warranty |
12 Months Warranty |
HP ProOne 240 G10 23.8″ Desktop PC – Intel® Coreâ„¢ i5 13th Gen, 8GB, 512GB SSD
K26,699.99
SKU:
9H6H5ET#BH5
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
512 GB |
|---|---|
| Integrated Graphics |
Intel® Iris® Xᵉ Graphics |
| RAM Random Access Memory |
8GB |
| Color |
White |
| Condition | |
| Operating System |
FreeDOS |
| Form Factor |
All-In-One |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
23.8" |
| Display Type |
LED |
| Peak Brightness |
250 Nits |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1080p |
| Processor |
Intel® Core™ i5-1335U |
| Processor Family |
13th Gen Intel® |
| CPU Frequency |
1.30 GHz |
| CPU Threads |
12 Threads |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
10 Cores |
| Chipset |
Intel® Integrated SoC |
| Max Turbo Frequency |
Up to 4.60 GHz Max Boost Clock |
| CPU L3 Cache |
12 MB Intel® Smart Cache |
| RAM Type |
DDR4 |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| Memory Slots |
2 SODIMM Slots |
| Inc. Accessories |
Wired Keyboard ,Wired Optical Mouse ,Power Cord |
| Add. Features Additional Features. |
x2 USB 3.2 Gen 1 ,x1 3-in-1 SD Card Reader ,x1 HDMI 1.4b ,x1 RJ-45 ,x1 Power Connector ,x2 USB 2.0 ,1 headphone/microphone combo |
| TPM Module |
TPM 2.0 |
| Warranty |
12 Months Warranty |
| Connectivity |
Ethernet ,Bluetooth® 5.3 ,Wi-Fi® |
| Optical Drive |
Yes |
Call of Duty®: Black Ops 7 Standard Edition PlayStation 5® Disc
Original price was: K2,299.99.K1,849.99Current price is: K1,849.99.
SKU:
CODBO7SE112-DC
Lenovo Yoga ANC Wireless Bluetooth / USB Type-C Headphones
K5,299.99
SKU:
GXD1A39963
| Condition | |
|---|---|
| Color |
Grey |
| Cable Length |
1.3 Meters |
| Form Factor |
Over Ear |
| Microphone |
Omni-Directional |
| Connectivity |
USB ,Bluetooth® 5 |
| Compatibility |
Android ,Linux ,macOS ,Windows ,Chrome OS |
| Input Impedance |
32 Ohms |
| Mic Sensitivity |
-36 dB |
| Headphone Sensitivity |
111 dBm +/- 3 dBm |
| Mic Frequency Response |
100 Hz – 16 KHz |
| Headphone Frequency Response |
20 Hz – 20 kHz |
| Controls |
Multi-function button ,ANC Button ,Volume Controls ,Mic Switch ,Power Switch |
| Battery Capacity |
800 mAh |
| Est. Battery Life |
Up to 14 Hours |
| Battery Recharge Time |
3 Hours |
| Add. Features Additional Features. |
Compact carrying case ,USB A to USB-C cable |
| Warranty |
Returns Accepted |
NBA 2K26 Standard Edition PlayStation 5® Disc
Original price was: K2,299.99.K1,699.99Current price is: K1,699.99.
SKU:
NB2K26110-DC
FitKids Original P9B013 Black Patent Leather Boys Shoes
K699.99 K799.99Price range: K699.99 through K799.99
Select options
This product has multiple variants. The options may be chosen on the product page
SKU:
P9B013-B
God of War Ragnarök Standard Edition PlayStation 4® Disc
K1,549.99
SKU:
GWRRNRK76-DC
